Back to blog

Phoenix Society earns three-year CARF accreditation

Phoenix Society earns three-year CARF accreditation

Jan. 6, 2020 – Phoenix Society is pleased to announce it has achieved a three-year accreditation through CARF International (originally known as the Commission on Accreditation of Rehabilitation Facilities).

CARF is an independent non-profit accreditor of health and human services focused on advancing quality of care. CARF provides accreditation services worldwide at the request of service providers such as recovery facilities, retirement residences and more.

To achieve accreditation, service providers like Phoenix must meet CARF standards and “have demonstrated their commitment to being among the best available.” Accreditation from CARF also signals a service provider’s commitment to continually improving services, encouraging feedback, and serving the community.

“Eighteen months ago we set ourselves a goal of achieving accreditation for the first time and thanks to an incredible amount of work, we achieved this in December,” said Keir Macdonald, CEO of Phoenix Society. “CARF Accreditation is a globally recognized symbol of quality and excellence for the services provided by an organization, it promotes trust, accountability and continuous improvement.”

Stephanie Volpiana, Phoenix’s Senior Operations Manager, noted that the overall goal of accreditation “is to be in a constant state of improvement by documenting learning in an effort to find better ways of doing all things that we do.”

“There were more than 1,200 requirements that Phoenix Society needed to meet in order to receive accreditation, and we’re thrilled to have achieved this status,” Volpiana added.

After a rigorous and thorough review process, a three-year accreditation was achieved Dec. 20, 2021.

The 1,200 standards the Phoenix Society had to meet in order to be accredited were for: Community Housing: Integrated; Substance Use Disorder/Mental Health (Adults); Community Housing: Psychosocial Rehabilitation (Adults); Residential Treatment: Integrated; Substance Use Disorder/Mental Health (Adults); and Governance.

These requirements covered four main categories:

  • Section One: Aspire to Excellence which focused mainly on the Society and how Phoenix does business: Leadership, Governance, Strategic Planning, Input from Persons Served, Financial Planning and Management, Risk Management, Health and Safety, Workforce Development and Management (HR), Technology, Rights of Persons Served, Accessibility, Performance Improvement and Measurement
  • Section Two: General Program Standards focused mainly on our programming for the people we serve: Program/Service Structure, Screening and Access to Services, Person-Centered Plans, Transition and Discharge, Medication Use, Promoting Non-Violent Practices, Records of Persons Served, Quality Records Management
  • Section Three:  Core Treatment Program Standards which focused on our residential treatment practices specifically
  • Section Four: Core Support Program Standards which focused on Phoenix’s Community Housing programs

The CARF International group of companies currently accredits more than 60,000 programs and services at over 28,000 locations. More than 14 million persons of all ages are served annually by 8,000-plus CARF-accredited service providers. CARF’s mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process and continuous improvement services that center on enhancing the lives of persons served.

Click here to learn more about CARF.

For media inquiries contact:

Amy Reid, Fund Development and Communications Manager

[email protected], 604-970-5170