Clinical Support Worker, Phoenix House 127A ST



  • Challenge yourself by joining a rapidly growing organization.
  • Surround yourself with skilled helpers, willing to share their knowledge and expertise with new staff and people in their early careers.
  • Finish each day knowing you have made a difference.
  • Be part of an exceptional company culture with a healthy work/life balance.



Clinical Support Worker are responsible for providing day-to-day support, direct assistance, supervision, and monitoring of residents in the soon-to-be opened Phoenix House. They also provide seasonal support to the Extreme Weather Shelter, as needed.

Key Responsibilities

  • Demonstrate courtesy and respect for others.
  • Promote good relations (builds rapport and trust, shares information with others, accepts and expresses suggestions or feedback in a positive, constructive manner, being sensitive to the needs and feelings of others).
  • Participate in the team’s planning and implementation of quality improvement projects such as evaluating customer needs, improving services and implementing new service strategies.
  • Participate in working through team issues.
  • Assist in the orientation and training of new staff in the integrated services model combining clinical addiction, housing, employment and educational services.
  • Seek out professional development opportunities and share knowledge including attending staff meetings, educational events and mentoring junior staff.
  • Administrative tasks such as
    • Photocopying
    • Assisting with case documentation
    • Database entries
    • Filing
    • Preparing new client files
    • Professionally answering phones


Schedule: There are several openings. Please note in your application which position(s) you are interested in.

    1. F/t Monday-Tuesday (midnight-8am) & Wednesday-Thursday (4pm-midnight)
    2. F/t Monday-Friday (12pm-8pm) ****Driver’s license required for this line.
    3. P/t Saturday – Sunday (8am – 4pm) or
    4. P/t Saturday – Sunday (12pm – 8pm) ****Driver’s license and driver’s abstract required for this line.
    5. Casual on-call. Availability is submitted monthly.
      **Must be willing to work all shifts including weekends, overnights and holidays.



  • Two year diploma from a post-secondary education and training relevant to the addiction treatment field, or an equivalent combination of experience and education.
    • Preference will be given to those with a minimum of 2 years’ experience in the addiction services field within a community setting, assisting those affected by substance misuse, concurrent disorders, unemployment, lack of education, criminal justice involvement, homelessness and poverty-related issues to become active participants in the social, economic and cultural life of the community.
  • Ability to apply trauma-informed practices to clinical care
  • Strong collaborative approach to delivering and developing programs and services
  • Proven communication and conflict resolution skills
  • Strong organizational and problem solving skills
  • Effectively communicate professionally, verbally and written in English
  • Current Tuberculosis Screening Certificate
  • Effectively utilize Office suite including Excel, Word, Outlook and central data systems
  • Current First Aid/CPR
  • Criminal Records check for working with vulnerable populations
  • Valid Class 5 BC Driver’s License and driver’s abstract (see schedule above)


We welcome qualified applicants with a passion for meaningful work to submit a resume and cover letter  here


Please note that only those selected for interviews will be contacted. Position will remain posted until filled.