Emergency Response Support Worker Casual on-call


Phoenix is working with BC Housing and Fraser Health to support those experiencing homelessness in the Tri-Cities area.

  • Challenge yourself by joining a rapidly growing organization
  • Surround yourself with skilled helpers, willing to share their knowledge and expertise with new staff and people in their early careers
  • Finish each day knowing you have made a difference
  • Be part of an exceptional company culture with a healthy work/life balance


ERC Support Workers are part of a team responsible for providing day-to-day support, supervision, and monitoring of residents in the Emergency Response Centre.


Key Responsibilities

  • Monitoring homeless residents that and assisting with the day to day operations of the centre.
  • Follow recommendations from BC Housing, Fraser Health, BCCDC and medical professionals on monitoring daily activities of residents.
  • Promote good relations (builds rapport and trust, accepts and expresses suggestions or feedback in a positive, constructive manner, being sensitive to the needs and feelings of others).
  • Assist in the orientation and training of new staff in the service model.
  • Administrative tasks such as
    • Photocopying
    • Assisting with case documentation
    • Database entries
    • Filing
    • Preparing new client files
    • Professionally answering phones


  • Two (2) year diploma from a post-secondary education and training relevant to the social services field, or an equivalent combination of experience and education
  • Recent related experience of at least one (1) year
  • Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Addictions Support organizations, etc.
  • Ability to apply trauma-informed practices
  • Crisis Intervention and Naloxone training is an asset
  • Strong collaborative approach to delivering and developing programs and services
  • Proven communication and conflict resolution skills
  • Strong organizational and problem solving skills
  • Effectively communicate professionally, verbally and written in English
  • Effectively utilize Office suite including Excel, Word, Outlook and central data systems
  • Current First Aid/CPR
  • Criminal Records check for working with vulnerable populations


We have 3 casual on-call positions available. Must be willing to work all shifts including weekends, overnights and holidays.

What We Offer

  • Competitive wage
  • Opportunities for advancement
  • A welcoming team based culture


  • Full medical and health benefits, including dental
  • Long term disability
  • Employer-matched retirement plan
  • A work culture that promotes staff development and growth
  • Minimum 2 weeks’ vacation in the first year

We welcome qualified applicants with a passion for meaningful work to submit a resume and cover letter to [email protected].

Please note that only those selected for interviews will be contacted. Position will remain posted until filled.